About Us – Small Businesses

Founded by Rachel Mackay in 2017, Lift the Load is all about helping with the stuff that weighs you down – the things that keep you from your core business.

Rachel is an experienced manager, team-leader and  coach.  She has skills in a range of areas including change-management, IT, administration, sales and more.  She is passionate about making sure that organisations and managers have the skills, knowledge and tools that they need to make the greatest difference possible.

How can we help you get back to focusing on what matters most to you?

Are you a small business owner/manager who is frustrated by how much valuable time and energy is wasted on clumsy admin systems and compliance?  We are here to help you with the things that drain your time, energy and resources so that you can get back to the business of doing business.  (You know what we mean).

Well that's a tricky question.  For the Free help desk, our rule of thumb is any business with less than 10 staff.  For our paid services we don't really mind how big or small you are.  We would love to help Lift some of your Load.  Let's have a chat about what you need.

I founded Lift the Load in 2017 after several years managing non-profit organisations. In these roles I had found myself in a situation that will be familiar to many managers and business owners. Money was scarce so I decided I would just need to do everything myself. From designing brochures to data analysis to managing the finances to solving IT problems for my staff. There was always another learning curve for my already tired brain.
Thankfully I enjoy learning new skills and I really enjoy technology. My mantra over the last few years has been “There’s got to be a better way to do this”. And in many cases there was. The new systems and software that I put in place cut administration time and frustration significantly. Where it used to take me 10 hours to compile an accountability report for a funder I cut this time to 1-2 hours. Where a simple financial report took several hours of frustration to compile, we could print the information we needed at the click of a button.
At the same time I learned about outcomes and measurement, and we embarked on the journey of identifying and measuring the impact of our work on the lives of those we served. We developed a clear description of what we were trying to achieve and how we were going to get there, and this guided all our services going forward.
For me these things are a passion. For many others they are a chore and very often get put in the ‘too hard’ basket. And the reality is trying to do everything might save cash but it wastes an enormous amount of time and energy that could be better focused on your core business.
So Lift-the-Load is about helping you with the things that aren’t your passion or your skill so that you can get on with the things that are. We don’t have a prescriptive list of services, because we’d rather fit your box than ask you to fit ours.
Think we can help? Send us an email at [email protected] and let’s have a chat.
We look forward to talking with you
Rachel Mackay


I feel like a weight has been lifted off my mind.

Fiona Hawke's Bay Foundation

You managed to impart a lot of information in a short time with participants engaged all the way through.

Christine CHB District Council

Rachel is a great teacher! Because of her patience, her clear instructions and systems knowledge and ability to pass that on, I quickly learnt to manage our: staff calendars, financial software, website updating, supporter database and donor CRM. This saved a great deal of time and frustration and did away with the repetitive manual systems that had previously served.

Catherine Pleroma Social Services

Thanks so much for all your work. I am loving the intranet.  It is easy to use, moves fast and I can find what I need!!! 

Anne Open Home Foundation